Founder's Office : Enterprise Growth Strategy

Are you a techie who loves talking to people as much as you love building? An SDE who wants to learn how to sell and be customer-facing?

This is a 0 → 1 role at the heart of Refold.ai. As part of the Founder's Office, you'll work directly with the founding team to own our enterprise relationships end-to-end — from daily client conversations and query resolution to translating their needs into product requirements and driving alignment across engineering and leadership.

If you're high-energy, part techie, love talking to customers, and get a kick out of pushing things forward relentlessly — this role is for you.

We're looking for a high-agency operator who thrives in fast-paced, high-stakes environments and isn't afraid to roll up their sleeves.

What You'll Do

• This is a cross functional role with high visibility across organisation at the cross section of Product & Managing clients, you will be the voice of Refold AI for our key Enterprise customers
• You will act as the advocates for these customers internally translating their needs into product features & drive product development
• Build long-term relationships with customers, becoming their go-to partner
• Proactively identify opportunities to expand platform usage or optimize existing solutions.
• Facilitate clear communication between business and technical audiences, ensuring alignment at all levels.
• Create alignment and drive CX & NPS for customers end to end, all while building awesome documentations in the form of presentations, BRD or anything you might want to reinvent that people would love to read 🙂
• We want people who would operate at a very high degree of ownership talk to customers day in and day out, responding to their queries needs and escalate it the issues to our engineering team internally

Must-Haves

• Relentless focus on customer needs, with a drive to create standout experiences.
• Background in management consulting, technical consulting, digital transformation, or business systems analysis.
• Skilled at managing projects from start to finish, even when they're ambiguous and cross-functional.
• Clear and effective communicator, comfortable working with prospects, customers, and internal teams alike.
• Strong analytical approach with a knack for process design and optimization.
• Deep understanding of APIs and some colour on backend technologies